Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
We offer standard and expedited shipping options at checkout. Standard orders typically arrive within 5–7 business days, while expedited shipping delivers within 2–3 business days. International orders may take 10–21 business days depending on destination and customs processing.
Do you ship internationally?
Yes, we ship to select countries worldwide. Shipping costs and delivery times vary by location. You'll see all available options and costs during checkout based on your address.
What is your return policy?
We want you to love your jewelry. Items may be returned within 30 days of purchase in original condition with all packaging and documentation. Please contact our team to initiate a return.
Product Care & Maintenance
How should I care for my fine jewelry?
Fine jewelry requires gentle handling. Remove pieces before swimming, exercising, or bathing. Clean regularly with a soft cloth, and store in a cool, dry place away from direct sunlight. Avoid exposing jewelry to harsh chemicals, perfumes, and lotions.
Can I resize rings?
Most of our rings can be resized. Contact us with your ring size and style, and we'll provide guidance on resizing options and any associated costs.
Materials & Authenticity
What metals and gemstones do you use?
We work exclusively with high-quality materials including 14K and 18K gold, sterling silver, and ethically sourced gemstones. Each piece is crafted with attention to detail and durability.
Are your gemstones certified?
Many of our pieces feature certified gemstones. Certification details are provided in the product description. Contact us for specific information about your chosen piece.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options available at checkout. All transactions are encrypted and protected.
Can I modify or cancel my order?
Orders are processed quickly. If you need to make changes, please contact us immediately—we'll do our best to help if your order hasn't shipped yet.
Need More Help?
Have a question we haven't answered? Reach out to our team—we're here to help. Visit our contact page or email us directly for personalized assistance with your inquiry.
